Industry: Manufacturing
Scale: 14 locations across the United States
Workforce: Approximately 2,150 employees
Challenge: Reducing workplace injury costs while improving care quality and employee satisfaction.
A multi-location manufacturing company with operations across the United States implemented OptiCare Connect's virtual triage program to address rising workplace injury costs and inconsistent care quality. This case study highlights how the implementation of virtual telehealth for workplace injuries resulted in a 30% reduction in recordable injuries, 69% on-site resolution rate, and perfect employee satisfaction scores, while successfully scaling across all 14 national facilities.
“The first thing that caught our eye was the exceptional first aid bags. But the ultimate goal was comprehensive support for managing minor incidents, coupled with reliable night shift and weekend coverage, perfectly aligns with our operational needs. Most importantly, empowering our supervisors by alleviating their concerns about making critical medical decisions, ensuring a safer and more confident workplace.” - Sanjay Patel
Prior to implementing OptiCare Connect's telehealth solution, the company faced several challenges:
Geographic Inconsistency: Varied quality of available medical care across different facility locations.
High Emergency Department Utilization: Excessive use of costly emergency services for non-emergency workplace injuries.
Productivity Losses: Significant time away from work for employees seeking medical care.
Rising Recordable Rates: Too many minor injuries escalating to OSHA-recordable status.
Employee Dissatisfaction: Frustration with traditional occupational health processes.
Scaling Difficulties: Challenge of implementing a consistent injury management program across all locations.
The company engaged OptiCare Connect to implement a comprehensive virtual triage solution:
24/7 Telehealth Access: Immediate connection to licensed occupational health providers from any facility.
Standardized Assessment: Consistent injury evaluation process applied across all locations.
Virtual Care Platform: Secure video-based consultations with specialized medical professionals.
Collaborative Referral Network: Pre-established relationships with local occupational medicine providers when in-person care was needed.
Digital Documentation System: Complete electronic records of all workplace incidents.
National Implementation Support: Phased rollout across all facilities with comprehensive training.
Treatment Statistics
69% On-Site Resolution: More than two-thirds of all workplace injuries are successfully treated at the job site without external medical referrals.
Only 8% Emergency Referrals: Dramatic reduction in emergency department utilization, limited to truly urgent cases.
23% Specialized Care: Less than a quarter of cases required referral to occupational medicine or urgent care facilities.
Zero Productivity Loss: No loss of time or restriction of duties for employees.
25 Personal Health Matters: Successfully identified and appropriately managed non-work-related health concerns.
30% Reduction in Recordable Injuries: Significant decrease in OSHA-recordable incidents.
Nationwide Consistency: Successfully standardized injury response across all 14 facilities.
Seamless Scaling: Program initially launched at 3 locations with subsequent successful expansion to 13 additional sites.
Perfect Satisfaction Rating: 100% of team members who utilized the service gave OptiCare Connect a 5/5 rating.
Reduced Administrative Burden: Streamlined documentation and reporting process.
The implementation followed a strategic phased approach:
“Initially, I was hesitant about the concept of a virtual nurse program, but the unwavering support from your team at every level, coupled with the remarkable one-on-one care and follow-up, has completely won me over. Building relationships with the team beyond just a business capacity has been invaluable. It has not only strengthened our partnership but also enabled meaningful feedback that will drive improvements to our bottom line while streamlining operations.” - Justin Basso
The telehealth platform ensured standardized care regardless of facility location, providing the same high-quality assessment and treatment protocols to all employees.
24/7 availability meant employees received expert care within minutes of an injury occurring, preventing minor issues from escalating into serious medical problems requiring extensive treatment.
The perfect satisfaction rating and addition of 11 sites within 365-days, demonstrates complete employee acceptance and appreciation of the virtual care model, a critical factor in successful program implementation.
The phased implementation approach allowed for refinement of processes at initial locations before expanding to additional facilities, ensuring smooth adoption.
Thorough education for both management and frontline employees on when and how to utilize the virtual triage service maximized appropriate usage.
OptiCare Connect delivers virtual telehealth solutions designed specifically for workplace environments. Our 24/7 virtual triage platform connects injured employees with licensed providers specializing in occupational medicine within minutes. By combining immediate expert assessment with comprehensive follow-up care, we help companies reduce unnecessary medical visits, minimize recordable incidents, and keep employees productive while ensuring optimal care.
Optimized Care | Empowering Business
